Tomball Mechanical at 34110 Century Oaks Court, in Magnolia

About Tomball Mechanical

The Tomball Mechanical is a US national Contractor company located in Magnolia, Texas. To figure out why customers choose Tomball Mechanical and to assess the reputation of the company, check the latest reviews on this page. Also, you can add your own review with the latest experience of cooperation with this company.

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Contacts of Tomball Mechanical

• Address: 34110 Century Oaks Court, Magnolia, TX 77355
• Phone: +1 281-356-1866
• Types: Contractor  

Reviews

• 1

  Kellyann Burket

  Posted Apr, 05 2019
  I purchased a home in September 2013 and the AC went out in October. I contacted Tomball Mechanical because they were who the previous homeowner had used to install the new system. They came out and told me what the issue was and then macgyvered it so it would cool until they could order a new part. We didn't hear back from them.
  
  Luckily it was cooling down and we didn't have the AC on. When it started to get warm again in March (I think March), we contacted them again to let them know it was STILL broken. Gary came out soon after to fix it only to tell me they still had not ordered the part they told me they needed. He said he knew it was still broken but wanted to "wait until it got warmer" to fix it. He then did something to fix it in the meantime, and went on his merry way. I was contacted my Becky (I'm guessing the receptionist or manager) via text (never called) and was told when her crew could be here to install the coil a few weeks after Gary had come out. I have the same set schedule every day, I get off at 2pm and am home by 2:30...3pm at the latest. I had contacted them once and told them I had to work late and was informed they had a job after and could not longer come to my house, no problem, I was the one that had to reschedule. I didn't hear back from them for weeks. I was then told they could be at my house at 3pm to fix the issue and it would take an hour and a half. By 3:40 I contacted Becky asking where they were and she said they would arrive at 4pm, an hour late. I had to cancel because I had a doctors appointment at 5pm.
  
  I have tried to contact her twice to see when she could set up for her crew to come fix this issue stemming back from OCTOBER and she told me they would not help me. Apparently my labor warranty had run out before I had even purchased the house, which no one had told me. I would have gladly paid for labor if I was informed, but once again, was not.
  
  She then texted me telling me that my schedule is not flexible (even though I have mondays off and am home every other by 3pm) and that "being an hour behind schedule is not bad." Not only that, but then told me the PRIVATE health details of one of her clients so that I would not be upset when they were an hour late. I told her it was none of my business who her clients were or what they were personally going through, but apparently she thinks that is public knowledge.
  
  I will never use them ever again and will make sure no one I know ever uses them. I would have been more than happy to pay for labor, but was not told I had to. The issue with my AC should have been fixed back in October when it first broke, but for some reason was not. This should not still be going on 8 months later.
  
  Please learn from my mistake and never use them. Find someone else who will value your time and not tell other clients the details of your personal health.

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